Agora: Flex space operations

Operations are not protocols that are established and last over time: they are something that evolves with the space and its changing conditions and needs.

When a coworking space grows, or wants to grow, it becomes essential to organize its processes so that the challenge of growth itself is not added to the challenge of organizing our processes.
Maria Montis, Director of Operations at Loom, will tell us about her experience organizing the operation of Loom, from its beginnings to the present time and will review the keys to establish processes according to the challenges posed by the different stages that a coworking space goes through.
We will understand how to dimension our protocols, how to make them evolve along with the growth of the space and how to unify the brand experience while maintaining agility in management.

Objective
To understand the keys to establish processes in a coworking space.

Key points
- Sizing the operations according to the needs of the space.
- Key moments in the development of protocols: when it is necessary to evolve our protocols to accompany the growth of the space.
- Flexibility vs. rigidity: how to ensure the quality of the experience while maintaining the agility of operations.